AI customer engagement for small business

Your business is busy.
Your AI assistant isn't.

Name: New Phase Engage
Price: 99 ZAR

New Phase Engage helps small businesses respond to customer enquiries, capture bookings and automate follow-ups — so fewer customers slip through the cracks.

See Engage in Action Start Free

Start with a 30-day free trial.

See what happens when a customer messages your business.

Tap through a real enquiry — from first message to a returning customer.

Thandi M.

WhatsApp · new enquiry

Engage is replying

Hi 👋 Are you open Saturday?

Yes, we're open 8am–5pm on Saturday. Would you like me to check availability?

Type a message…

Turn customer conversations into action.

Respond

Never leave a customer waiting.

AI answers common questions using the business's own information and hands conversations to staff when human assistance is needed.

Book

Let customers book while you're busy.

Engage can check availability and handle bookings, confirmations, cancellations and rescheduling.

Follow up

Don't let good customers disappear.

Automate confirmations, reminders, review requests, rebooking and other repetitive customer journeys.

You shouldn't have to learn your software. Just ask.

Ask Engage is the AI copilot built into New Phase Engage. Owners, managers and staff can ask a plain question and get a straight answer — or be taken straight to the right screen.

Ask Engage

Your copilot inside the workspace

How many bookings did we get this week?

You've had 24 bookings this week — 9 from WhatsApp, 11 from your website and 4 captured manually. That's up 18% on last week.

Ask next: What was our conversion rate?

Answers use only the data your role is allowed to see.

See Ask Engage in Action

From enquiry to repeat customer — automatically.

One connected customer journey. Less manual work.

Customer message

AI response

Customer details

Booking

Confirmation

Reminder

Follow-up

Repeat customer

Built for businesses where every enquiry matters.

💇Salon🍽️Restaurant🧖Spa🩺Clinic✨Other Service Business

Different businesses. Same problem — customers need answers quickly.

Your team sees everything in one place.

Website chat, WhatsApp conversations, bookings and AI handovers can be managed through one shared business workspace.

One shared conversation workspace for the whole team
Clear hand-off from AI to a real person, and back again
Bookings and customer history attached to every chat

Explore the workspace

Conversations

3 AI handling

Thandi M.

AI handling

Are you open Saturday?

Sipho D.

Human

Can I move my 3pm?

Aisha K.

Resolved

Thanks, see you then!

Are you open Saturday?

Yes, 8am–5pm. Want me to check availability?

Customer

Thandi M. · 4 visits

Last booking: Full Colour, 12 Aug

Try it with your business.

Start with a 30-day free trial.

See how many enquiries Engage can handle.
See how many bookings it can capture.
See how much follow-up you can automate.

Create my workspace

No long-term commitment. Upgrade when Engage starts doing more of the work.

More than one location

One assistant. Every branch.

Each branch keeps its own address, opening hours, services and availability. Customers never have to pick from a menu first — Engage works out the branch from the conversation and only asks when it genuinely can't tell.

Branch-specific opening hours and availability
Different services and prices per branch
Bookings land on the right team's calendar

Sandton

12 Rivonia Rd

Mon–Sat · 08:00–17:00

Full Colour, Cuts, Treatments

Rosebank

5 Keyes Ave

Tue–Sun · 09:00–18:00

Cuts, Treatments

Customer: “I'd like to book at your Sandton branch.”

Engage: understands the branch, checks Sandton's diary and books there — without asking again.

Set up in minutes

Start with your website. Engage learns the rest.

Paste your website address and Engage reads your public pages — services, pricing, opening hours, locations, FAQs, and cancellation, refund and rescheduling policies. You review it before it goes live.

Engage never invents a policy. If a refund or cancellation rule isn't verified, it says it couldn't find the information and offers to put the customer through to a person.

Import my website

www.luxehairstudio.co.za

14 pages read

Services & pricing

Verified by owner

Opening hours · 2 branches

Verified by owner

Cancellation policy

Found on website

Refund policy

Not found — AI won't guess

Everything discovered stays in your workspace only. Review, edit and approve before it's used.

Start free. Pay when Engage starts doing the work.

Every business starts with a 30-day free trial. No long-term commitment. Upgrade when Engage starts creating value for your business.

Starter

For small businesses getting started.

R99 /month

30-day free trial
1 location
Up to 100 confirmed bookings/month
Website chat widget
Customer details capture
Basic workflows
Ask Engage

Start free

Growth

For growing businesses that want more automation and customer engagement.

R299 /month

30-day free trial
Up to 3 locations
Up to 500 confirmed bookings/month
Website chat widget
Customer details capture
Booking automation
Follow-ups & reminders
Full workflow engine
Ask Engage
Analytics

Start free

Enterprise

For groups, franchises and businesses with larger volumes.

Custom

Multiple locations
Multi-workspace support
Consolidated analytics
Advanced workflows
Advanced controls
Custom integrations
Dedicated support

Talk to us

Prices in South African Rand, excluding VAT. Cancel anytime. Usage is measured by confirmed bookings captured through Engage. See our Cancellation & Refund Policy.

A confirmed booking is an appointment or reservation successfully captured and confirmed through New Phase Engage. Enquiries, conversations, cancelled bookings and unsuccessful booking attempts are not counted as confirmed bookings.

Stop losing customers because you're too busy to answer.

Let New Phase Engage handle the conversations you don't have time for.

Start Free

Your business is busy. Your AI assistant isn't.